Make Every Banking Experience Accessible
DeafTawk helps banks communicate clearly and inclusively with Deaf and hard-of-hearing customers across branches, digital channels and customer-support centres—powered by AI and supported by professional human interpreters.
Accessible Support, When It Matters
Human and AI-supported communication across banking channels.
Accessible Banking for Every Customer
Support Deaf customers across physical branches, service channels and digital banking journeys.
Branch Services
Enable real-time sign-language interpretation for account opening, documentation, complaints and everyday branch interactions.
Customer Support
Extend accessible support to contact centres, remote service teams, video support and customer-help channels.
Digital Banking
Improve accessibility across websites, mobile apps, digital instructions and customer-support journeys.
Banking Kiosks
Integrate sign-language accessibility into self-service kiosks and other customer-facing digital touchpoints.
One Platform. Human + AI Support.
DeafTawk combines scalable technology with professional human interpretation, helping banks choose the appropriate support for each customer interaction.
Built for Banking Priorities
An operational accessibility solution for customer service, compliance, branch performance and measurable social impact.
Customer Inclusion
Remove communication barriers and create a more independent and respectful banking experience.
Compliance & Risk
Identify accessibility gaps and reduce communication risk through a clear and documented approach.
Retail Banking Operations
Give branch and service teams practical tools that can be deployed and managed across multiple locations.
CSR & DEI Impact
Turn accessibility commitments into measurable customer impact supported by reporting and evidence.
From Assessment to Accessible Operations
A structured journey that turns accessibility objectives into practical implementation and measurable progress.
Assess
Review customer journeys, branches, digital channels, employee readiness and existing accessibility gaps.
Deploy
Introduce the right combination of technology, human interpretation, integrations and staff sensitization.
Operate
Support Deaf customers across agreed channels using a scalable and operational service model.
Report
Measure usage, service coverage, customer impact and progress against accessibility commitments.
Understand Your Current Accessibility Position
Identify the most important accessibility gaps across your customer experience and receive a practical roadmap for implementation.
Start With a Phase 1 Readiness Assessment
Discover where communication barriers exist and build a clear roadmap for accessible, inclusive and trusted banking experiences.
