Make Every Connection Accessible
DeafTawk helps telecom operators communicate inclusively with Deaf and hard-of-hearing customers across service centres, digital channels and customer-support platforms— powered by AI and supported by professional sign-language interpreters.
Accessible Support Across Every Channel
Break communication barriers and provide an inclusive customer experience across the most important telecom touchpoints.
Retail Service Centres
Provide in-person sign-language support at service centres and retail outlets.
Contact Centres
Make support conversations accessible across contact centres, video assistance and remote service.
Mobile Apps & Websites
Improve accessibility across onboarding, package information, apps and digital customer journeys.
Emergency & Public Information
Share important updates, network alerts and public information in accessible sign-language formats.
One Platform. Human + AI Support.
DeafTawk combines AI-supported accessibility with professional human interpretation to support different types of telecom customer interactions.
AI Support
- Scalable digital information
- Accessible service instructions
- Website and app integration
- Repeatable customer communication
- Fast delivery across channels
Human Interpretation
- Customer complaints
- Account and identity issues
- Billing disputes
- Sensitive service conversations
- Complex or high-risk interactions
Built for Telecom Priorities
Customer Experience
Provide an inclusive and consistent experience for Deaf customers across service and digital channels.
Retail Operations
Give frontline teams practical accessibility tools that can scale across locations and outlets.
CSR & Sustainability
Create measurable community impact and build brand trust through accessible services.
Digital Inclusion
Make mobile services, online platforms and essential information easier for Deaf customers to access.
Sponsor Access. Create Impact.
Support free access to DeafTawk for Deaf communities in a selected market and receive clear, measurable impact reporting.
Partner
Support a defined Deaf community or limited geographic area.
Custom Annual Scope Learn more →Champion
Expand sponsored access across a larger market or defined customer segment.
Custom Annual Scope Learn more →Anchor
Sponsor broad market-level access with deeper impact reporting and visibility.
Custom Annual Scope Learn more →From Readiness to Accessible Operations
Assess
Review service centres, contact centres, digital channels, apps and staff readiness.
Deploy
Introduce the right mix of technology, human interpretation, integration and training.
Operate
Provide accessible communication across agreed customer and digital channels.
Report
Track usage, service coverage, community reach and progress against accessibility goals.
Accessibility in Action
Trusted by telecom and ecosystem partners working to make customer communication more inclusive.
View Case Studies →Supporting more inclusive customer-service journeys and accessible retail experiences.
Telecom AccessibilityImproving digital and in-person customer experiences for Deaf customers.
Inclusive Customer ServiceSupporting a more inclusive and accessible digital ecosystem.
Ecosystem CollaborationStart With a Phase 1 Readiness Assessment
Understand your current accessibility position and build a practical roadmap for more inclusive and connected customer experiences.
